A virtual assistant is also known as an AI assistant or digital assistant and it is a bot that performs tasks based on commands or questions. They can understand both voice and written commands, perform a limited number of tasks, engage in conversation, or read out the results of the performed task for you. Many assistants can connect with smart devices.
With the time and the development of AI and NLP, intelligent virtual assistants gained personality and can give witty answers to questions that resemble a natural conversation.
Virtual assistants are used by businesses to ensure 24/7 customer support, effortless and quick assistance that does not require human interference, and automation.
Some of the most popular virtual assistants are Siri by Apple, Alexa by Amazon, and Cortana from Microsoft. They are able to perform a wide range of tasks from googling something to completing an eCommerce order. These advanced assistants also can save information from the previous inquiries to understand the context better and complete the task with fewer steps on the user’s side.
